NDAX Login — Quick, Secure Access for Canadian Traders

Overview

NDAX (National Digital Asset Exchange) serves Canadian crypto traders with fiat on-ramps, regulatory compliance, and a secure trading environment. This guide focuses on the login process — whether you use the web portal or mobile app — and provides practical steps for troubleshooting and improving account security.

How to Sign In (Web & Mobile)

1. Open the NDAX website (https://ndax.io) or launch the NDAX app from your device.
2. Click or tap Sign In (top-right on desktop; main screen on mobile).
3. Enter your registered email address and password. Passwords are case-sensitive.
4. If you have Two-Factor Authentication (2FA) enabled, enter the code from your authenticator app or SMS as prompted.
5. Complete any additional security checks (captcha, device recognition) and you’ll be signed in.

If you’re using a shared or public computer, do not save your password and consider enabling device recognition so you can revoke sessions later.

Common Login Issues & Fixes

• Forgot password: Click Forgot password on the sign-in page and follow the email reset flow. Check spam/junk folders if you don’t see the reset link.
• 2FA not working: Confirm your authenticator app’s time sync (most apps have a sync time or time correction option). If you lost access, use NDAX’s account recovery process.
• Account locked or suspicious activity: NDAX may temporarily lock access for security. Contact NDAX support with your registered email and ID documents if requested.
• Can’t receive SMS codes: Ensure your carrier supports international SMS and your device has service. Consider switching to an authenticator app (recommended).

Security Best Practices (Recommended for Canadian Users)

• Enable 2FA using an authenticator app (Google Authenticator, Authy) rather than SMS.
• Use a unique, strong password and store it in a reputable password manager.
• Enable email notifications for account activity and withdraw limits.
• Keep your device OS and apps updated; avoid using public Wi‑Fi for account access without a VPN.
• Regularly review active sessions and API keys in your NDAX account settings.

Account Recovery & Support

If you can’t sign in after trying the steps above, gather the following before contacting NDAX support: registered email, date of account creation (approx.), any recent transaction IDs, and a government-issued ID for verification. Use NDAX’s official support portal from the website to submit a ticket.

FAQ

Can I use NDAX outside Canada?

NDAX primarily serves Canadian residents. If you’re abroad, check the platform’s geographic access policies and local regulations.

How long does password reset take?

Reset links typically arrive within minutes; if delayed, check spam folders or contact support.

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